General Position Summary:

Provides psychosocial and crisis intervention consultations to patients in various organization departments including inpatient areas (ICU, Med/Surg, and OB) and outpatient areas (Emergency Room, Surgical Services, Oncology, Cardiac Rehab, Home Health, and Physician Practices). Responsible for psychosocial assessment and planning in areas of perinatal social work, abuse/neglect, chemical dependency, behavioral health, domestic violence, suicide attempt, traumatic events, dysfunctional relationships, and end of life/death issues.

Essential Functions / Major Responsibilities:

• Performs psychosocial and crisis intervention consultations in various inpatient and outpatient departments and clinics.
• Case manages patients admitted with a primary behavioral health or substance abuse diagnosis.
• Assesses patients and families to identify psychosocial needs.
• Formulates a plan to meet needs in collaboration with patients, families, the interdisciplinary team, and external agencies.
• Implements a safe plan utilizing appropriate and available resources.
• Participates in community-based functions as they relate to social work.
• Assists community members with social service needs.
• Displays proper etiquette and mannerisms that reflect the Service Standard Behavior Guidelines.
• Promotes the Patient Safety Standards as a core value of the organization.Secondary Functions:
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• Participates in departmental and organization-wide informational meetings and inservices, including staff meetings, organization-wide forums, and seminars.
• Reviews department and hospitalwide policies and procedures annually.
• All other duties as assigned.Additional / Seasonal Responsibilities:
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• None.Job Scope:
• This job involves:
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• Frequent new and varied work situations.
• A high degree of complexity.
• Typical operation from established and well-known procedures. Contributes to the development of new services, programs, or processes.
• Performance under minimal to moderate supervision.Supervisory Responsibility:
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• None.Interpersonal Contacts:
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• Are normally made with others both inside and outside the organization.
• Are made with own department as well as other departments or locations.
• Frequently contain confidential/sensitive information necessitating discretion at all times.
• Are made via telephone, e-mail, and face-to-face interaction.
• Are made with staff, patients, and physicians.Specific Job Skills & Mental Activities: 
• This position requires expertise in various situations involving crisis intervention, mediation, counseling, behavioral health legalities, and psychopharmacology. This position also requires operational knowledge of all equipment in the assigned department, including: fax, printers, copy machine, phone systems, and commonly used hospital-wide computer programs (including Organization Information Systems, MS Office, e-mail, and internet). Must read, write, speak, and understand English. This employee must be service oriented and have excellent customer service skills, computer skills, organizational skills, multitasking skills, professional interpersonal skills, time management skills, public speaking skills, critical thinking skills, the ability to prioritize work, and telephone etiquette.
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