Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.
Description
Provides guidance, oversight and support for the daily operations of the Crisis Response Team staff across LA Metro’s rail and bus system.
Recruitment Timelines: Interviews are projected to be scheduled for the week of July 19th, 2026. These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.
Examples of Duties
Oversees team(s) who evaluate individuals experiencing behavioral health crises, determine appropriate interventions, and facilitate connections to critical resources
Supports and evaluates the delivery of mental health interventions
Responds to requests for in-field support and ensures effective coordination of services that reduce unnecessary engagement with the justice system
Identifies applicable resources for individuals in crisis and submits referrals
If certified, prepares Lanterman-Petris-Short (LPS) applications for individuals requiring holds for immediate 72-hour detention at a stabilizing facility
Conducts verbal wellness checks on individuals showing signs of distress to assess the need for support or assistance
Provides support in responding to medical emergencies on the Metro transit system by initiating contact with paramedic services, collecting information, providing logistical support, and administering NARCAN (naloxone), CPR, and/or first aid, as necessary.
Prepares operational and performance reports
Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees
May be required to perform other related job duties
(AW/MP)
Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program. Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.
Selection Procedure
Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.
Application Procedure
To apply, visit Metro's website at www.metro.net and complete an online Employment Application.
Computers are available to complete online Employment Applications at the following Metro locations:
METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012
Open: Monday through Friday, 8am-4pm
(Closed Sat & Sun)
Metro Talent Hub
8501 S. Evermont Place
Los Angeles, CA 90044
Open: Monday through Friday, 9am-5pm
(Closed Sat & Sun)
East Los Angeles Customer Center
4501 B Whittier Blvd
Los Angeles, CA 90022
Open: Tuesday through Saturday, 10am to 6pm
(Closed Sun & Mon)
Wilshire/Vermont Customer Center
3183 Wilshire Blvd, Ste 174
Los Angeles, CA 90010
Open: Monday through Friday, 10am-6pm
(Closed Sat & Sun)
Rosa Parks Customer Center
Willowbrook/Rosa Parks Station
11720 Wilmington Ave
Los Angeles, CA 90059
Open: Monday through Friday, 6am to 6:30pm
(Closed Sat & Sun)
Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.
All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.
*Open to the public and all Metro employees
This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.
Employer
Los Angeles County Metropolitan Transportation Authority (CA)
Address
One Gateway Plaza
Los Angeles, California, 90012
Website
https://www.metro.net/careers
Minimum Qualifications
A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position.
Education
Master’s Degree in social work, psychology, marriage and family therapy, or related field
Experience
Six years of relevant experience or three years of relevant supervisory-level experience providing services to individuals with mental health conditions in either a clinical setting or as part of a field-based team
Certifications/Licenses/Special Requirements
A valid, current and unrestricted clinical license, such as Licensed Clinical Social Worker (LCSW or LICSW), Psychologist (Psy.D.) or Licensed Marriage and Family Therapist (LMFT)
Preferred Qualifications
Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.
The following are the preferred qualifications:
Experience working in a behavioral health crisis response team or program, including delivering or oversight of the delivery of behavioral health services
Experience working in a unionized environment, including effective collaboration with labor representatives
Essential Knowledge
Knowledge of(defined as a learned body of information that is required for and applied in the performance of job tasks)
Comprehensive needs assessments and evaluation
Methods of field-based outreach and engagement
Crisis response for individuals with mental health conditions and/or substance use disorders
Resources applicable to mental health conditions and/or substance use disorders
Cultural and situational awareness, such as cultural sensitivity and unconscious bias
Principles and practices of customer service
Skill in(defined as the proficient manual, verbal, or mental utilization of data, people, or things)
Managing staff who engage with individuals experiencing mental health and/or substance use disorders
Performing mental health assessments and determining appropriate interventions
Communicating effectively orally and in writing
Problem solving
Operating a personal computer, tablet, and/or smart device
Ability to(defined as a present competence to perform an observable behavior or produce an observable result)
Demonstrate effective management and leadership of staff
Respond calmly and quickly in stressful and emergency situations
Interface with the public in a professional manner
Assist during evacuation situations
Read, write, speak, and understand English
Understand and follow oral and written instructions and procedures
Complete accurate incident reports
Maintain basic records
Special Conditions
This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
This classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerk's Office, and/or reporting directly to the LACMTA Board of Directors
Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
Working Conditions
Exposure to moving machinery and/or vehicles
Exposure to outdoor weather including extreme heat, cold, dampness and/or humidity
Work irregular hours, split shifts, weekends, holidays, or 24-hour-a-day on-call assignments
Work after designated regular hours in case of special assignments or emergencies
Physical Effort Required
Standing
Walking
Bending or twisting at the neck, waist and/or knees
Good vision and/or depth perception to judge distances
Move or carry objects or materials
Ability to provide First Aid/CPR (training to be provided within six months of hiring)
Ability to administer Narcan (training to be provided within six months of hiring)
